Please note that the information provided in this section may vary depending on your company's settings. Below is a description of the standard functionality.
To close a double call as a supervisor, you need to:
• Open the employee's schedule by clicking on the employee selection icon.
• Select the required date.
• Click on the pencil icon.
• Select the calls conducted as double calls.
• Press the "Copy" button at the bottom and copy the selected calls to the same date.
• Switch to your profile by clicking the cross icon next to the employee's name in the schedule.
• Click "Edit" in the call.
• Change the call type to a double call.
• Open the "Survey" section.
• Select the required survey.
• Fill in the answers and, if necessary, provide comments. Click "Save."
After entering all the information, change the "Call state" to "Done" (close) and press "Save."